Spanish Food Delivery Details

Here at The Spanish Food Company, we use a specialist courier company who have years of experience dealing with delicate and time sensitive packages. They have a nationwide delivery network and pride themselves on high levels of service. They are also nice people to deal with.

Their service costs a little more than a run of the mill delivery company but we think they're more than worth it to ensure your goods arrive in tip top condition and when you are expecting them.

In terms of delivery, The Spanish Food Company does not make any money out of postage and packaging. In fact in most cases it actually costs us money. That is why if you would like to collect your package from our Brighton office, that's just fine by us.

For perishable items, we use a specialist packaging solution which is designed to ensure the produce reaches you in the same condition as it left our warehouse. Again these are not cheap but we value our products and want to treat them appropriately.

We have one standard delivery rate of £10 for UK mainland deliveries and this is a next day service. Hamper delivery is charged at £10 per hamper.

We hand prepare all our orders at the beginning of the week and currently dispatch on Wednesday which means your package will either arrive on Thursday. The reason we don't dispatch any later in the week than Wednesday is that we don't want any packages sitting in a depot over the weekend if you weren't in to sign for them.

If you have any questions or there is something you're not sure about then please call us. We will always do our best to help. If you have any feedback about or delivery service then please tell us - good or bad.

Delivery Charges

UK mainland:       £10 per delivery (up to 10kg)
Hampers:             £10 per hamper

These charges relate to UK mainland only.

Helpful Delivery Information

In order to ensure that your order arrives on time the following  information would be appreciated. Please fill out the relevant sections  in the order form.

Post Code: an accurate postcode is vital.

A house number: please use a house number and not just a house name. If a house does not have a number then please give some additional information to help the courier to identify the property: e.g. the house is next to  the village hall, has big red gates.

A contact number: for the recipient, this is really very handy at avoiding returns to depot. Drivers will usually attempt to call recipient directly if there is any problem finding the address or if nobody is in.

Details of how to find a house: please give brief details of how to find the house. There is no need to describe how to get to your town or village, just simple directions  from the nearest landmark will be no-one is available to take receipt, the courier will endeavour to leave your parcel with a neighbour or in a place specified by you. You  can give details of a convenient place in the prompted box when you  checkout.

We strongly recommend that you supply details of a convenient  location if you are not able to take receipt yourself as this will avoid  the food being in transit for longer than necessary.

Incorrect or inadequate delivery information: if an incorrect postcode or address is supplied, we cannot be held responsible for non-delivery of your parcel. You will be charged for the contents of your order and the delivery charge.

If your delivery address is hard to find, e.g. in a remote rural area  or wooded area, if you do not provide additional information to help  the courier locate you, we cannot be held responsible for non-delivery  of your parcel. You will be charged for the contents of your order and the delivery charge.